UBS Financial Services Incident Manager - Data Operations (Evidence Lab) in Kraków, Poland

Job Reference #:


Business Divisions:

Investment Bank

Your role:

Are you a thrill seeker? Are you prepared to take on a highly visible position within a successful data team? Is data and the processing of data interesting to you? If so we are looking for an energetic individual with lots of perseverance and ideas to:

  • manage our Data Ops team to ensure our data is great, on-schedule and ready for analytical use

  • participate and ensure RCA (root cause analysis) activities on client impacting incidents are executed and action items are assigned / completed

  • provide expertise and support during critical incidents, interfacing with all impacted groups to better manage the message

  • guide teams and vendors in driving a coordinated approach for results


Incident Manager - Data Operations (Evidence Lab)



Job Type:

Full Time

Country / State:


Function Category:

Information Technology (IT), Investment Banking, Management and Business Support, Operations

What we offer:

Together. That’s how we do things. We offer people around the world a supportive, challenging and diverse working environment. We value your passion and commitment, and reward your performance.

Why UBS? Video

Take the next step:

Are you truly collaborative? Succeeding at UBS means respecting, understanding and trusting colleagues and clients. Challenging others and being challenged in return. Being passionate about what you do. Driving yourself forward, always wanting to do things the right way. Does that sound like you? Then you have the right stuff to join us. Apply now.

Disclaimer / Policy Statements:

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

Your team:

We are Evidence Lab and work within the Global Research division of UBS. Our unique data-driven approach to investment research is revolutionizing the industry. Our team is led by visionaries and our culture is like a start-up (without all of the risk). You can learn more about Evidence Lab here .

At the heart of this capability is the ability to systematically collect, cleanse, enrich and analyze unique data about the companies that we do research on. The Data Ops team plays a critical role in this by ensuring our data is available to our research team every day. It’s a highly visible team with a very important mission.

Your experience and skills:

You have:

  • bachelor degree in computer science or equivalent

  • strong critical thinker with the vision to work both tactically and strategically

  • 3+ years working experience in IT operations

  • minimum 1 year managing staff

  • knowledge of ITIL service management frame work is a plus

  • excellent verbal, written and technical communication skills to interact with individuals from various levels and departments, locally and abroad

  • experience with IT incident and Problem solving

  • experience with database centric applications and systems

  • experience supporting custom applications

  • strong proficiency in SQL, Microsoft Excel, and relevant analysis tools

  • exceptional verbal and written communication skills

  • IT support experience

You are:

  • fluent in English

  • ready to join a fast growing team in a dynamic and challenging environment

  • relentless in pursuing the design and implementation of the ultimate Data Quality process

  • able to manage multiple, concurrent tasks (juggling comes naturally to you)

  • a team player willing to learn / share solutions and best practices from your colleagues

  • performance and detail-oriented

About us:

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in almost 900 offices and more than 50 countries. Do you want to be one of us?