IBM Cloud System Engineer in KATOWICE, Poland

Your future made with IBM IBM Client Innovation Center is now hiring experienced professionals. Experience new and diverse professional challenges. Take your career further with IBM’s Client Innovation Center in Katowice. Be part of a multicultural team that helps our clients to transform how their IT services are delivered. You will discover a friendly team-focused environment: an inspiring workplace that provides an open and collaborative culture. Enjoy varied and challenging work - and grow your expertise through training and career development tailored to you. Shape your future by joining a global team that has driven client success for more than 100 years. What will you make with IBM?We are looking for a talented Cloud System Engineer to join our team to create tools to turn manual tasks into efficient automated processes. Person on this role will be responsible for designing an infrastructure to ingest huge amounts of data as well as design and create tools to run applications in data centers.The position requires on call shifts for after-hours technical support.Responsibilities:

  • Triaging, diagnosing, troubleshooting and documenting tickets

  • Referring more complex tickets to tier 2

  • Supervisor or other technical staff

  • Follow RCA process

  • Engage engineering and other stake holders as and when required

  • Filter and deflect the known issues

  • Identify workarounds and optimize engineering time in handling escalations

  • Work closely with engineering

  • Reproduce the issue in dev instance with all tools

  • Identify RC and point out defects in code to facilitate quick engineering resolution

  • Periodic check points with all stakeholders to insist customer SLAs/priority while resolving customer escalations

Requirements:

  • 5 years of overall IT experience

  • 2+ years of experience with IaaS covering compute network & storage across multiple public cloud providers including AWS, Azure, & SoftLayer Exposure to ITIL aligned teams (Problem Management)

  • Cloud solutioning expertise (expertise w/ AWS, Azure, SoftLayer, vCD, WAP etc.)

  • Basic experience with one or more flavors of Linux is required

  • Knowledge and experience with virtualization technology is highly desirable

  • Ability to understand complex systems and business modeling concepts, business systems development and analysis

Benefits:

  • Private medical package and insurance package

  • Multisport card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children

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Client Innovation Center (CIC)

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.