Amazon.com Senior Compliance Associate - German in Gdansk, Poland
Job Description – Senior Compliance associate (Restricted Products Compliance)
The Product Compliance teams ensure that Amazon transactions satisfy legal and safety requirements. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around product safety recalls. These actions include removing recalled/restricted products from the site and from our warehouses, and contacting customers with pertinent safety information.
Restricted Products team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Program’s mission is to protect Amazon customers from purchasing products that do not comply with law or Amazon policy and to help satisfy Amazon’s regulatory obligations for these products.
Your job responsibilities as a Compliance Associate may include:
Review ASINs to ensure regulatory compliance on all products that are made available for sale on Amazon from all sources
Write rules to identify and action prohibited, restricted/regulated and non-complaint ASINs using RPC classifier
Reinstating ASINs when the seller alters the information to make the ASIN complaint.
Audit the Amazon website and restrict the non-compliant ASINs
Identify and remove from the website products that violate our Restricted Products policies and proactively satisfy Amazon’s regulatory obligations for these products.
In addition to the core responsibilities listed above, you will be expected to take on a larger organizational role. These can include tasks such as:
Identifying & implementation of improvement opportunities/automations to enhance process efficiency, quality and customer experience with measurable impact
Responsible for quality, root cause analysis on process & quality gaps and recommend corrective actions.
Training and mentoring new hires and other associates, suggests improvements to training
Creation and maintenance of SOPs and owns process updates
Understanding of metrics, deep dive on KPIs, troubleshooting on reports and multiple data sources
Flagging any updates received from stakeholders on process to Lead/Manager
Active participation in stakeholder calls, leading and documenting the discussions
Conduct feedback sessions, Training need identification (TNI) and maintenance of quality records and documentation.
Proficiency in verbal & written communication in English (For German language equivalent of B1 certification in mandate)
Good working knowledge of MS Office, MS Outlook; MS Excel proficiency is an advantage;
Strong attention to details;
Ability to analyze and identify patterns in large data sets;
Decision making aptitudes based on given guidelines and in ambiguous contexts;
Must be comfortable working with large data sets;
Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner.
Graduation in any Discipline is required for this position
1-3 years of experience in data-driven business operations processes – BPOs, Operations processes; Database management is an added advantage
Knowledge of basic SQL
Knowledge of consumer product compliance processes and regulations
Experience in product safety and/or regulatory compliance management with government agencies.
AMZR Req ID: 511078
External Company URL: www.amazon.com